PLA Course Subjects

Prior Learning Assessment Course Subjects

communication

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Courses 1-10 of 78 matches.
Nonverbal Communication   (COM-361)   3.00 s.h.  
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Course Description
The effects of space, body language, environment, objects, voice quality, dress, gesture, and human artifacts on communication.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Identify the various manifestations of nonverbal communication;
  • Recognize the relationship between verbal and nonverbal communication in regard to how nonverbal may complement or contradict verbal communication;
  • Describe the optimal role of nonverbal communication in functioning with verbal communication;
  • Identify obstacles to effective nonverbal communication;
  • Recognize the nonverbal aspects of verbal communication.

 
Communication in Families   (COM-438)   3.00 s.h.  
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Course Description
Emphasis on the role of communication in families; theoretical perspective of family interaction, current family issues, intercultural aspects of family interaction, effects of changing career/ family roles and intergenerational interaction.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain verbal and non-verbal communication and the importance of each in relation to various family members
  • Explain communication problems in the family unit
  • Discuss your understanding of gender differences in communication and the effects of these communication patterns in various family units
  • Compare and contrast theoretical perspectives of family interaction
  • Demonstrate understanding of communication patterns in relation to the traditional and contemporary family
  • Compare and contrast cultural difference of communication in families

 
Leadership Communication   (MAN-376)   3.00 s.h.  
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Course Description
Leadership Communication is an introduction to the study and practice of leadership from a communication perspective. The course focuses particularly on understanding leading as a symbolic process. Students will examine communication concepts and skills that will increase their effectiveness as leaders in a variety of leadership contexts: small group, organization, community, and society. Students will also learn how to deal with issues of culture, gender, and ethics, as well as how to handle crises and participate in leader development. The course provides the opportunity for students to assess their leadership communication styles, behavior, and skills as well as apply course concepts to real world settings.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain leadership communication theories and concepts.
  • Differentiate between leadership communication demands in group, organizational, and public communication contexts.
  • Analyze the role of communication in promoting diversity, encouraging ethical behavior among both leaders and followers, managing crises, and developing leaders.
  • Assess your own leadership (and followership) styles and behaviors.
  • Devise strategies for improving your leadership and followership skills.
  • Demonstrate written communication competency.
  • Apply course concepts to real world settings.

 
Elements of Intercultural Communication   (COM-335)   3.00 s.h.  
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Course Description
Elements of Intercultural Communication presents a theoretical and practical approach to the study of intercultural communication. The course focuses on the many elements and processes involved in the sending and receiving of messages across cultures. The aim of the course is to increase your sensitivity to and understanding of intercultural differences and similarities so that this awareness can lead to more effective communication. The course covers basic concepts, principles, and practical skills for improving communication between persons from different ethnic, racial, religious, and cultural backgrounds.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain the communication process and relate it to communicating with cultures different from your own.
  • Demonstrate an understanding of how cultural differences in world view, family experience, and history shape perceptions, behaviors, and communication patterns.
  • Analyze and articulate the variables in the intercultural communication situation (attitudes, social organization, patterns of thought, roles, language, space, time, nonverbal communication, ethnocentrism, world view).
  • Describe specific verbal and nonverbal communication patterns that are reflected during human interaction. Explain the influence of culture on communication in at least three settings where intercultural exchanges are most likely to occur: the workplace, school, and health care environments.
  • Identify and implement ways to improve the intercultural communications in various professional, academic and social settings.

 
Interpersonal Communication   (COM-330)   3.00 s.h.  
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Course Description
In Interpersonal Communication we examine the process of interpersonal communication from various perspectives, including dyadic interactions, how we perceive others, listening skills, emotions, language, and nonverbal communications. By applying and mastering the concepts of interpersonal communication, you can improve your listening and interaction with others, handle conflict and human differences more positively and productively, and form more tractable and supportive relationships in a variety of contexts.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain interpersonal communication as it compares to communication in general and in other settings (small group, one to many, etc.).
  • Describe ways in which interpersonal communication depends in large measure on human perception and particularly person perception.
  • Explain how human emotions arise, impinge on, and affect interpersonal communication, and specify ways in which they can be managed for greater personal effectiveness in interpersonal communication.
  • Outline and describe ways in which language can either facilitate or inhibit success in interpersonal communication.
  • Demonstrate the significance of nonverbal communication, including such usually less-noticed factors as tone of voice, the use of space, etc.
  • Demonstrate how listening is critical to interpersonal success and how listening skill goes beyond hearing to an active strategy in conversation with others.
  • Categorize the varieties of human relationships and specify how and why they vary and where the various sorts most often appear.
  • Contrast different communication climates (e.g., defensive vs. supportive), and specify how those climates arise, are diagnosed, and can be made more positive.
  • Assess the varieties of conflicts that arise in human intercourse, and discriminate which approach to a conflict may be most successful and appropriate, given its essential cause and nature.

 
Business Communication   (COM-300)   3.00 s.h.  
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Course Description
Introduction to Business Communication is designed to help students develop the high-level interpersonal, writing, and presentation skills they need in today's competitive business environment. The course move from an overview of the nature and effective communication to the presentation and analysis of specific communication, group and team dynamics, ethical persuasion, and negotiation strategies. To help students apply what they have learned, several problem-solving models have been incorporated into the course's instructional design. The objective is to move students beyond knowledge and comprehension of communication, concepts to the application of these concepts to their own business and personal experiences.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Describe the demands and opportunities for, and challenges of, oral and written communication in various business contexts;
  • Demonstrate an understanding of the uses and misuses of PowerPoint presentations;
  • Provide original writing of the following types of business communication progress report, instructions on a procedure or a process, performance appraisal, proposal to purchase new equipment or services, memo to a supervisor/memo to a subordinate, and agenda for a meeting or conference.
  • Provide a videotape/DVD, or other audio-visual product, of an oral presentation to co-workers, announcing the introduction of a new product, the opening of a new branch, a new policy regarding award of bonuses, or the resignation of a senior executive and the hiring of a replacement.

 
Electronic Communication Systems   (ELC-201)   3.00 s.h.  
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Course Description
Electronic Communication Systems (ELC-201) is a comprehensive course in AM, FM, and single-sideband communication systems and an introduction to digital transmission. The course is designed to familiarize you with transmitters, receivers, modems, noise analysis, information theory, pulse modulation, sampling, coding, multiplexing, and other signal-processing techniques used in commercial broadcasting and data transmission systems.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain how signals are transmitted over various media.
  • Solve basic algebraic equations used in the electronic communications field.
  • Measure electrical quantities using Electronics Workbench™ Multisim.
  • Distinguish between the different methods of transmitting digital information.
  • Describe the different signal processing techniques.
  • Explain how to operate a LAN, both wired and wireless.
  • Describe the operation of a television system, both scanned and digital.
  • Describe a basic fiber-optic communication system.
  • Describe the different types of antennas and their uses.

 
Customer Service Communication   (BUS-231)   3.00 s.h.  
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Course Description
Through this course, students develop an understanding of principles and practices in effective customer service management communication. The course addresses the skills necessary for building and maintaining positive relationships with internal and external customers, and the role the customer service team plays in developing, evaluating, and improving customer service systems. The focus is on writing, speaking, information literacy, and non-verbal communication in business settings. Discussion includes customer service policy formation, customer service in organizational/institutional planning, marketing, and profitability. Students analyze complex customer service issues and problems and make logical and sensitive written and oral presentations to simulate the various scenarios.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain the concept of customer service and discuss the difference between internal and external customers
  • Discuss the importance of effective written and oral communication in customer service
  • Analyze common barriers to effective customer service
  • Describe ways in which customer service communication impacts results (planning, sales, marketing, profitability, customer satisfaction, and relationship building)
  • Discuss the importance of motivation and leadership in customer service
  • Explain the role of changing technologies, including Web-based customer service, and compare and contrast ways of servicing customers using traditional and technological methods
  • Discuss the initial and on-going training and evaluation of your performance as a customer service representative
  • Articulate how your department or team measures the effectiveness of your work
  • Analyze methods for coping with challenging customers (aggressive, non-native speakers, etc.)
  • Explain the role of the Customer Service team in the formulation of policies
  • Explain the rewards of providing excellent customer service
  • Provide a YouTube video of you participating in a simulated customer service conversation using key elements of effective speech delivery--speak clearly; avoid space fillers, speak slowly, use vocal variety, etc. In the presentation, provide information about a policy, a product, or a procedure, and respond to customer concerns and questions

 
Hazard Communication   (ENT-363)   3.00 s.h.  
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Course Description
Develops an understanding of potential toxic chemicals and hazards in the workplace and defines the means by which to recognize, evaluate and control these hazards. Provides an opportunity to develop a training program in compliance with state and federal regulations.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Discuss the primary hazard communications standard responsibilities for manufacturers, distributors, importers, and employers.
  • Cite the four basic elements of the Hazard Communications Program.
  • Explain the nature of chemical hazards and the types of exposures they present.
  • Describe the information required on each of the four types of hazardous chemical containers.
  • List each of the 12 required sections of a Safety Data Sheet (formerly Material Safety Data Sheet).
  • Identify and explain the requirements of the hazard communication training program.

 
Dynamics of One to One Communications   (COM-308)   3.00 s.h.  
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Course Description
This course is designed to examine the dynamics of one-to-one communication through reading and experientially: The course will further develop personal goals for optimizing personal communication and assist in establishing strategies for the attainment of these goals.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Describe the differences between--and implications of--the dynamic vs the static nature of one-on-one relationships
  • Recognize the variety of objectives of one-on-one communications and show an understanding of how the objective determines the flow of communication.
  • Identify challenges to achieving desired results in interpersonal communication.
  • Describe the role of nonverbal communication in advancing or thwarting effective communication.
  • Demonstrate ability to analyze effective and ineffective one-on-one communication--e.g., in a media interview, a job interview, a performance appraisal.
  • Recognize the role of good listening in achieving successful one-on-one communication; identify "good listening skills."
  • Describe the role of "rapport" in the one-on-one communication process

 
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